Customer Support Process Coordinator
Reporting to the Director of Customer Support, the Customer Support Process Coordinator coordinates team activities to ensure effective and efficient team working, which satisfies the requirements of both customers and distributors.
Key responsibilities include:
Coordinating the completion of Engineer Visit Records (EVRs) and ensuring reconciliation with other Customer Support Documentation.
Coordinating Product Upgrade Process Implementation and Database Recording in conjunction with the appropriate Customer Support Team (CST) managers.
Coordinating Service Bulletin Distribution and Database Recording in conjunction with the Technical Publications department.
Assisting the Response Team to respond to enquiries from internal and external customers.
Coordinating Concessions Notes implementation and Database Recording.
The successful candidate will have good customer service skills, and have experience in process and quality management.
Proven experience of coordinating activities with customers is essential, as are excellent communication skills, strong organisation and administrative skills, and a high level of computer literacy.
Salary: Dependent on qualifications, skills and experience.
To apply please send your CV to jobs@incadigital.com. No agencies please.
Current vacancies
- Customer Support Process Coordinator
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No agencies please
