Remote Support

The Inca Customer Support Team is able to offer secure online assistance for directly-supported contracted customers using TeamViewer®, to help diagnose faults and resolve technical issues.

How to Obtain Remote Support

Download the TeamViewer QS_en.exe file below onto your PC's desktop.

When you open this file, an ID number and password will appear and these details then need to be given to the Inca Support Engineer. This will enable the engineer to connect to you remotely.

If you have any problems using TeamViewer or are unable to download the file below, please contact Inca's Customer Support Team on +44 (0)1223 577900 and someone will talk you through the process.